Aria Spa is a sanctuary for the soul, with this in mind, many of our guests will be coming to the spa to experience a truly tranquil, healing process so throughout your time at the spa speaking in a low voice is preferred. Please consider the comfort of other guests who are also here to relax and take time out.
Our Hibernate room was designed for all to enjoy, we have 20-minute allocated time slots for all our guests that have booked Spa Experiences Days. We require you to adhere to our Hibernate Etiquette.
We suggest you arrive 30 minutes prior to your treatments, allowing you to start relaxing as soon as possible. When you arrive, our incredible team of therapists will help guide you around the Spa and offer you welcome refreshments.
If you have any type of medical condition, it’s worth mentioning it at the point of booking an appointment. Certain treatments may not be advisable for people with certain medical conditions so by having a conversation with one of our expertly trained therapists you can be sure there will be no problems further down the line. It’s also worth discussing any allergies or medical conditions with your therapist before your treatment starts so they can be aware of them.
We have specifically designed treatments for expectant women or nursing mothers. Please allow our wonderful spa team to guide you in selecting which treatments are most suitable during this special time, all treatments can be performed after the first trimester.
Aria Spa is a place of total relaxation and time out. As such, we operate a no call policy in our champagne lounge and prefer that all mobile phones are kept on silent throughout your time at the spa.
When in Aria Spa, we suggest wearing comfortable swimwear alongside the provided robe, towel and flip flops. When arriving at the spa we suggest you wear light, comfortable clothing that is easy to slip on and off.
When it comes to jewellery, we also suggest you wear minimal items making it easier to take them off and put them back on when needs be.
A booking fee will be taken upon booking. If you wish to cancel your booking, please give 24hrs notice. Aria Spa have the right to charge a 50% booking cancellation fee if appropriate notice has not been given. Failing to attend your appointment will lead to a 100% charge of treatments.
We have taken extra measures to make sure your safety comes first. You’ll be asked to complete your consultation form prior to your spa day. It is your duty to make us aware if you have any of the coronavirus symptoms. Upon entering the spa the reception team will have a hot lemongrass towel for you to cleanse your hands with. Our therapists have their temperature checked before they start work. There is time allocated before and after your treatment to allow for sterilising the treatment room. We ask that while you are in the spa you respect all social distancing measures.
We are committed to creating a environmentally friendly surroundings for all guests and staff. We reuse and recycle where ever possible and use environmentally friendly cleaning and washing products. The Spa recycles all products and recycles all waste.
Diversity and Inclusion Policy
We are inclusive of all humans, in our eyes a body is a body and skin is just skin.
We do not discriminate against age, ethnicity, body shape, disability, religion, sexual orientation, gender reassignment, sex, race, gender, marriage/civil partnership.
Our Spa is a cashless facility, we only take card as a form of payment.